Would your organization like to get rid of forms, sheets or other pieces of paper that are used to transport information to and from your customers?
Has your organization ever estimated the cost of pushing business documents created by service employees working in the field?
With Mobile Service Management your organization will be able to minimize these costs while at the same time providing service employees, as well as managers, with up-to-date information. In addition, each service employee will only receive service requests that are relevant for her/him.
The service employees will be able to receive service requests as well as report registrations to the Microsoft Dynamics NAV system using virtually any Windows Powered device or browser.
Service requests from customers are typically entered directly in yourMicrosoft Dynamics NAV system as service orders. The requests are synchronized to the service employee’s mobile computer and she/he will be able to take action immediately. The service order includes all crucial information, including the customer’s name, address, the service priority, the customer’s preferred appointment date and time, and, of course, a description of the problem.
As the work is completed, the service employee records all important service information such as type of service, fault reason, fault area, symptom, solution and quantity on her/his mobile computer. Furthermore, the service employees can add onsite requests which supplement the ones that already exists in the Microsoft Dynamics NAV system during synchronization. This contributes to invoicing the customer correctly and for the actual costs without demanding extra resources in your administration.
Synchronization between the Microsoft Dynamics NAV system and the mobile computers can be accomplished i.e. via her/his cellular telephone whenever the service employee finds it convenient and necessary.
Conclusively, a Mobile Service Management solution consists of a set of applications that together create the total dynamics nav mobile sales and service solution. Each application can be continuously modified to suit the market as well as the user requirements.
Mobile Service Video