Microsoft Dynamics 365 Business Central is an all-in-one business management solution that’s easy to use and adapt, helping you connect your business and make smarter decisions.  Microsoft Dynamics 365 Business Central is a great fit for small to mid-sized organization.

What makes this robust business management solution so desirable is the advanced enterprise technology management of financials, supply chain, sales, purchasing and warehouse functionality along with deployment options. In addition, Business Central also has a field service management functionality capabilities which are available in the “premium” version.

Managing and tracking service is not always easy, and Business Central provides a set of tools to help. These tools are designed to support repair shop and field service operations, and can be used in business scenarios such as complex customer service distribution systems, industrial service environments with bills of materials, and high volume dispatching of service technicians with requirements for spare parts management

The Service Management Functionality in Business Central allows your company to:

  • Schedule service calls and set up service orders.
  • Track repair parts and supplies.
  • Assign service personnel based on skill and availability.
  • Provide service estimates and service invoices.
  • Facilitate Inventory management.
  • Enable Mobile service management.
  • Equipment maintenance.
  • Track project costs.
  • Control Service contract management.
  • Warranty management.

At iCepts Technology Group, Inc. we have enhanced the Service Management functionality further, which you can access on the Mobile App out in the field to include:

  • Assignments
  • Mapping
  • Signature Capture for Approval
  • Discount Policy Management
  • Creating Route Maps

Business Central provides features to help you deliver service according to the contracts that you have created and the service orders that you have committed to fulfilling. Your service technicians or dispatcher will find outstanding service orders easy to locate when they use the Dispatch Board. At a glance, the Dispatch Board shows which orders are in progress and which orders are complete.  All field service work and information is tied back in “real time” to Business Central.

Learn more about Contact Us about Better Field Service Management for Business Central

Posted by iCepts Technology Group, Inc.  A Microsoft Dynamics 365 Business Central Partner in Pennsylvania