Field Service and Service Management for Microsoft Dynamics 365 Business Central
Managing and tracking service is not always easy, and Business Central provides a set of tools to help. These tools are designed to support repair shop and field service operations, and can be used in business scenarios such as complex customer service distribution systems, industrial service environments with bills of materials, and high volume dispatching of service technicians with requirements for spare parts management.
With these tools you can accomplish the following:
- Schedule service calls and set up service orders.
- Track repair parts and supplies.
- Assign service personnel based on skill and availability.
- Provide service estimates and service invoices.
- Inventory management
- Mobile service management
- Equipment maintenance
- Track project costs
- Service contract management
- Warranty management
You can also standardize coding, set up contracts, implement a discounting policy, and create route maps for service employees.
Business Central provides features to help you deliver service according to the contracts that you have created and the service orders that you have committed to fulfilling. Your service technicians or dispatcher will find outstanding service orders easy to locate when they use the Dispatch Board. At a glance, the Dispatch Board shows which orders are in progress and which orders are complete.
And it all ties back to your financial management system — Business Central