Make your service operations more profitable with Microsoft Dynamics NAV. Microsoft Dynamics NAV can help you organize your service resources for optimum efficiency, forecast and track parts consumption, proactively manage contracts and service agreements, and gain tighter control over costs. In addition, you’ll be able to build and establish long-term relationships with your customers with service-contract management and consistent logging and tracking of equipment and services.

 

  • Mobile Service Management – with Mobile Service Management for Dynamics NAV your organization will be able to minimize these costs while at the same time providing service employees, as well as managers, with up-to-date information. In addition, each service employee will only receive service requests that are relevant for her/him.
  • Respond quickly to customer-service requests and use information from across your business to make profitable decisions about the costs, inventories, workloads, and financial returns of your service operation.
  • Equip people in your organization to manage contacts, opportunities, and campaigns efficiently while building customer relationships that help drive sales and encourage loyalty.
  • Effectively manage contracts. Set up and track warranties and service level agreements (SLAs) and contractual service periods or response times so your people can automate related service orders, capture data on contract fulfillment and history, and help ensure more profitable quotes and agreements effectively manage contracts.
  • Set up and track warranties and service level agreements (SLAs) and contractual service periods or response times so your people can automate related service orders, capture data on contract fulfillment and history, and help ensure more profitable quotes and agreements

 

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