4. Improve customer service levels. We all know that the cost of acquiring a new customer is up to five times greater than maintaining a current customer.
By improving your warehouse operations, you can make sure that 1) mistakes are pushed to an absolute minimum, 2) Deliveries are timely, 3) shipments are accurate and 4) customers stay happy. This results in avoiding the very costly problem of losing existing customers to your competition.
Ability to receive orders and ship the same day without expediting. Consider the value of receiving orders as late as 3:00 PM and shipping them the same day. This results in a higher level of service that helps differentiate you from your competitors.
By streamlining processes from order to delivery, you can more accurately determine product availability and realistic delivery dates for your customers. You can automatically identify and release back-ordered inventory and also can reduce returns as a result of increased shipment accuracy.
Customers can also receive timely order statuses along with electronic Advance Shipment Notification (ASN) which can significantly streamline the receiving process at their facility. You also reduce or eliminate charge backs from your customers for having invalid data supplied by you. Increased sales is a by-product of having your warehouse in order. By processing orders more quickly you can increase daily sales.
Make money here:
- Ship the right product on time, every time.
- Reduce customer service calls.
- Have status of orders available.